SouthfieldRecruiter Since 2001
the smart solution for Southfield jobs

Associate Team Leader

Company: H&R BLOCK
Location: Southfield
Posted on: August 10, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    What you'll bring to the team...
    • Prior experience working in customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • HS diploma/GED or higherIt would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiences

Keywords: H&R BLOCK, Southfield , Associate Team Leader, Hospitality & Tourism , Southfield, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Drivers - $8k Sign On Bonus!
Description: t McLane we put family first.A career in driving doesn't mean you have to be away from your family. With McLane, you'll run local and regional routes with great pay so you can spend quality time with (more...)
Company: McLane Company, Inc.
Location: Whitmore Lake
Posted on: 08/24/2019

Customer Service
Description: Mommy Jobs Online is currently seeking Experienced Work at Home Professionals Get connected with remote work at home jobs today and click on Join now to select your job bank registry today at www.mommyjobsonline.com (more...)
Company: Mommy Jobs Online
Location: Armada
Posted on: 08/24/2019

Operations Specialist - S
Description: JOB SUMMARY br br The Operations Specialists - Seasonalis responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with annual set (more...)
Company: H&R BLOCK
Location: Sterling Heights
Posted on: 08/24/2019


CSR (Customer Service)
Description: Live Chat Agent Were a close team with big ambitions World class training Youll learn valuable skills and fascinating knowledge about businesses and industries youve not come across before. Youll learn (more...)
Company: Mommy Jobs Online
Location: Ann Arbor
Posted on: 08/24/2019

Glacier Hills- Food Service Worker- Contingent
Description: Glacier Hills- Food Service Worker Want a job with flexibility Glacier Hills Dining Services Department is looking for part time friendly, outgoing, smiling faces who enjoy working in a fast-paced environment. (more...)
Company: Trinity Health Of New England
Location: Ann Arbor
Posted on: 08/24/2019

Gourmet Department Head
Description: A non-exempt position responsible for driving sales in the Gourmet Department, by providing excellent customer service while maintaining visual standards
Company: Cost Plus World Market
Location: Ann Arbor
Posted on: 08/24/2019

Retail Merchandiser
Description: About Blackhawk NetworkJOIN Main Street Solutions - Blackhawk Network's Merchandising Brand br br About Blackhawk Network: br br Blackhawk Network Holdings, Inc. is a leading prepaid and payments (more...)
Company: Blackhawk Network
Location: Detroit
Posted on: 08/24/2019

Inbound Customer Service Agent
Description: Inbound Customer Service Agent We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customers product questions, promote customer
Company: Mommy Jobs Online
Location: Dearborn
Posted on: 08/24/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . You don 039 t just want a job, you 039 re seeking an adventure See the world from the comfort of your home office (more...)
Company: Mommy Jobs Online
Location: Dearborn
Posted on: 08/24/2019

Customer Service
Description: Mommy Jobs Online is currently seeking Experienced Work at Home Professionals Get connected with remote work at home jobs today and click on Join now to select your job bank registry today at www.mommyjobsonline.com (more...)
Company: Mommy Jobs Online
Location: Anchorville
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Southfield RSS job feeds