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Customer Service Specialist

Company: Equian, LLC
Location: Southfield
Posted on: June 7, 2018

Job Description:

Daily Duties: Answer calls from the Service Center automatic call distributor. Follow defined scripts designed to obtain information related to recoverable cases. Document calls and enter call notes. Create cases when details of call conversation yield potential subrogation opportunity. Return voicemail messages from off hours within 1 business day. Initiate calls to members identified with potential subrogation opportunity. Ensure department compliance with all state and federal regulations. Must be able to remain calm, respectful and professional when members communicate in an angry, confrontational or disrespectful way. Ability to use a PC for data entry quickly and comprehensively, averaging--40 wpm. Qualifications: HS diploma or equivalent. Previous experience working in an office setting required with the flexibility to work between 9:00 a.m. - 5:30 p.m. Availability for occasional evening and/or weekend work, ideal. Candidates must have the ability to type a minimum of--40 words per minute. Bilingual capabilities encouraged. Experience with medical terminology preferred. Experience in the health care industry preferred. Experience with Microsoft Office Products, preferred

Keywords: Equian, LLC, Southfield, Customer Service Specialist, Hospitality & Tourism, Southfield, Michigan

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