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Customer Service Coordinator

Company: XPO Logistics
Location: Southfield
Posted on: May 16, 2018

Job Description:

Logistics done differently.The Customer Service Coordinator is responsible for ensuring our customers receive world-class service. You will handle order management activities, which include order entry, route selection that maximizes margin, tendering of loads to underlying intermodal carriers, and dashboard management. The Customer Service Specialist is responsible for on-time pick-up and delivery, email response time, customer satisfaction and timely processing of orders/accessories. You will solve escalated problems that require working across functions such as network, regional service center, pricing, claims, etc. to resolve.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.What you'll do on a typical day:

  • Perform all order management activities including order entry, efficient route selection, tendering loads to intermodal carriers, and dashboard management
  • Timely and effective order level communication with customers, shippers and consignees
  • Schedule ports and terminals
  • Analyze incoming orders to determine if the team can handle the incoming order under quoted constraints of customer agreement and offers alternatives
  • Maintain, update and utilize account profiles to ensure that the requirements are documented and is an accurate representation of the customer's service expectations, processes, and measurementsWhat you need to succeed at XPO:At a minimum, you'll need:
    • High school diploma or equivalent
    • 2 years of experience in transportation or customer service
    • Intermediate Microsoft Office skills
    • Excellent verbal and written communication skillsIt'd be great if you also have:
      • Bachelor's degreeBe part of something big.XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or--al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

        Keywords: XPO Logistics, Southfield, Customer Service Coordinator, Hospitality & Tourism, Southfield, Michigan

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