Medical Screener - Reception Technician (Customer Service)
Company: CSL Plasma
Location: Southfield
Posted on: November 19, 2023
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Job Description:
Job Description Summary
Responsible for greeting donors at the plasma collection center and
conducting a series of registration procedures to verify donor
suitability for the plasma pheresis process.
Job Description
1 In compliance with Standard Operating Procedures (SOPs), assists
qualified donors in completing the screening process. The screening
procedures includes but are not limited to: assessing the
self-administered health history, answering basic medical questions
associated with the donation process, referring donors to medical
staff when appropriate and performing health screening procedures
such as blood pressure, pulse, weight, temperature. Performs finger
stick to obtain sample to obtain donor's hematocrit and total
protein levels. 2 Upon completion of the appropriate training, may
educate new donors on the use of therapeutic products made from
donated plasma. This includes explaining the screening process, the
health screening tests performed, the appointment system, donation
fees, center policies, proper nutrition and any other information
pertinent to the donor. Ensures that all donor questions are
answered timely, accurately and professionally. 3 May be involved
in registering applicant and transfer donors based upon completion
of appropriate training and operational needs of the center. 4 May
answer the telephone and answer callers question or transfer call
to appropriate staff member. 5 Maintains alertness and awareness to
any reaction by a donor may have during or after the pheresis
process and notifies appropriate staff. 6 Alerts Group Leader or
Supervisor of donor flow issues. 7 Ensures the accurate recording
of donor data in the electronic donor information management system
as outlined in the SOPs. 8 Understands the policies and procedures
associated with hyper immune programs at the center if applicable.
9 Maintains clean efficient work environment and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions. 10 Maintains confidentiality of all
personnel, donor and center information. 11 May be cross-trained in
other areas to meet the needs of the business. 12 Bilingual skills
may be required, at the discretion of the organization, to meet the
needs of the business. 13 Perform other job-related duties as
assigned.
Education
--- High school diploma or equivalent required
Experience
--- Minimum of three (3) months experience in a clerical or
customer service related position, preferably in medical or health
provider environment or equivalent combination of education and
experience --- Must be able to perform basic math calculations
Working Conditions
--- Ability to understand, remember and apply oral and/or written
instructions --- Ability to understand and follow basic
instructions and guidelines --- Must be able to see and speak with
customers and observe equipment operation. --- Occasionally perform
tasks while standing and walking up to 100% of time --- Reach,
bend, kneel and have high level of manual dexterity ---
Occasionally be required to lift and carry up to 25 pounds --- Fast
paced environment with frequent interruptions --- Frequently
exposed to hazardous chemicals, extreme temperatures and to blood
borne pathogens --- Required to wear Personal Protective Equipment
while performing specific tasks or in certain areas --- Required to
work overtime and extended hours to support center operational
needs
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, disability, veteran status, national origin or
other legally protected classifications.
CSL offers the following benefits for this full-time position, most
are effective the first day of hire: Options for health care
benefits, including choices of plans for medical and prescription
drug, dental, and vision coverage; Company-provided basic life
insurance and Short- and Long-Term Disability; the option to
participate in CSL's 401(k) Savings Program; Paid Time Off (PTO)
for use in connection with vacations, illness, and other personal
business; and paid observed holidays as designated by the
Company.
Our Benefits
For more information on CSL Plasma benefits visit
https://cslbenefits.com/cslp .
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL Plasma
(https://www.cslplasma.com/about-csl-plasma) .
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL
embraces diversity and inclusion. Learn more about Diversity &
Inclusion
(https://www.cslplasma.com/careers/diversity-and-inclusion) at
CSL.
Do work that matters at CSL Plasma!
R-214985
CSL makes all employment decisions without regard to race, color,
religion, national origin, ancestry, age, sex, gender, pregnancy,
disability, marital status, sexual orientation, gender identity,
genetic information, military status, protected veteran status
(specifically status as a disabled veteran, recently separated
veteran, armed forces service medal veteran, or active duty wartime
or campaign badge veteran) or other classification protected by
applicable US federal, state or local law. CSL complies with all
applicable employment laws, including but not limited to Title VII
of the Civil Rights Act of 1964, the Americans with Disabilities
Act, the Fair Labor Standards Act, and the Immigration Reform and
Control Act. https://www.cslbehring.com/careers/eeo-statement
Keywords: CSL Plasma, Southfield , Medical Screener - Reception Technician (Customer Service), Hospitality & Tourism , Southfield, Michigan
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