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Shift Leader

Company: Dunkin'
Location: Southfield
Posted on: September 21, 2022

Job Description:

We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Competencies:Great Focus: Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery processPassion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence: Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsSkills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred
    Responsibilities:Team Environment:
    • Support a respectful team environment
    • Communicate shift priorities, goals and results with team members
    • Support the training of crew members as requested
    • Provide coaching and feedback to crew members
      Operational Excellence:
      • Create and maintain a guest first culture in the restaurant
      • Resolve guest issues
      • Ensure Brand standards, recipes, and systems are executed
      • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
        • Drive sales goals and results
        • Execute restaurant standards and marketing initiatives
        • Manage cash over/short during shift
        • Ensure all products are prepared according to Brand standardsCompany IntroductionDunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day. True to our name, we offer 50+ varieties of donuts, but you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods.

Keywords: Dunkin', Southfield , Shift Leader, Hospitality & Tourism , Southfield, Michigan

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