Bartender

Company: TGI Fridays
Location: Southfield
Posted on: September 18, 2022

Job Description:

Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming , "Corner Bar" atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cutoff an intoxicated Guest when necessary.
  
  KEY DECISIONS
  
  Influences:
  
  • Following standards for Responsible Alcohol Service
  • Guest Experience
    
    MEASURES OF SUCCESS
    
    • Consistently fulfill the Key Responsibilities and Accountabilities above
    • Guest satisfaction scores
    • Successfully complete revalidation as outlined in the annual "World Bartender Championship" CompetitionManual
    • Keeping a clean and presentable Bar area
    • 100% Recipe adherence
    • 100% Cash handling adherence per company policy
      
      QUALIFICATION REQUIREMENTS
      
      • Must be dressed neatly and well groomed in company approved dress code at all times
      • Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
      • Must follow standards of Responsible Service of Alcohol
      • Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
      • Must be able to operate P.O.S. system , make change correctly and make credit card transactions
      • Must be able to calmly respond to angry Guests and notify a Manager
      • Must be able to pass initial and annual validation
      • Must be able to respond clearly to Guests' requests
      • Must be able to hear well amongst loud background noise
      • Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
      • Must be able to stand during entireshift
      • Must be able to reach, bend, stoop, shake, stir and wipe
      • Must be able to hear well amongst loud background noise
      • Must be able to frequently immerse hands in hot water (every 5 minutes)
        
        COMPETENCIES
        
        EXPERT INSTIGATORS - Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.
        
        • Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
        • Remembers the names and favorite drinks of regular Guests.
        • Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
        • Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
        • Makes the bar an attractive and exciting place to visit.
        • Establishes a strong rapport with all Guests to create Friday's fans and repeat business.
        • Able to read Guests needs and feelings and tailors their approach to match their mood.
          
          COMMUNICATION - Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.
          
          • Interacts in an open, sincere manner to build rapport with Guests and Team Members.
          • Uses tact in their interactions with Guests and keeps conversation positive and productive.
          • Listens attentively and actively and responds appropriately.
          • Asks open-ended thoughtful questions to create two-way conversations.
          • Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.
            
            FLAIR & SALESMANSHIP - Sells the TGI Fridays experience by creating an entertaining "show" in the bar.
            
            • Demonstrates a unique, irreverent style that is personal and memorable.
            • Confidently makes and serves enticing drinks Guests want.
            • Possesses a contagious energy that translates to Guests and Team Members.
            • Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
            • Grows the business and expertly upsells menu items where appropriate.
            • Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.
              
              PERSONAL OWNERSHIP & ACCOUNTABILITY - Takes ownership for the bar area, demonstrates a strong sense of personal accountability.
              
              • Knows and abides by all applicable laws and regulations around serving alcohol.
              • Consistently executes on standards of responsible service of alcohol.
              • Effectively sets up the bar before their shift in order to have everything they need on hand.
              • Keeps the bar area clean, presentable, and engaging to the Guests.
              • Demonstrates global awareness by knowing what is happening throughout the bar at all times.
              • Admits mistakes and takes prompt action to correct them.
              • Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
              • Delivers consistent quality of service and energy and encourages fellow staff to do the same.
                
                FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway.
                
                • Addresses daily challenges and obstacles with confidence and a positive attitude.
                • Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
                • Promptly anticipates and reacts to potential Guest needs and problems.
                • Dives into peak service situations with energy and ease.
                • Maintains an even-tempered demeanor and stays in control of situations at all times.
                • Proactively handles escalating situations in a calm, mature, and tactful manner.
                  
                  TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.
                  
                  • Recognizes the importance of working together to accomplish goals.
                  • Eagerly accommodates Guest overflow from the dining area.
                  • Actively promotes cooperation, respect, and acceptance of all Team Members.
                  • Establishes positive and supportive working relationships with team to maintain a productive environment.
                  • Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
                  • Serves as a role model and mentor for Team Members.

Keywords: TGI Fridays, Southfield , Bartender, Hospitality & Tourism , Southfield, Michigan