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Online Casino Service Support Specialist

Company: Evolution Gaming
Location: Southfield
Posted on: November 22, 2021

Job Description:

Job Description Evolution is looking for someone to deal with di?erent tasks assigned for the duration of the shift and provide professional service to the customers and internal clients. Key Responsibilities: * To ensure that all tables are operational without interruptions * Ensure appropriate number of staff are present for each shift * Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity * Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary * To fix game irregularities on the tables: Online Casino Dealers' mistakes, software issues * Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products * To prepare shift reports for the Management

Keywords: Evolution Gaming, Southfield , Online Casino Service Support Specialist, Hospitality & Tourism , Southfield, Michigan

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