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Customer Service Specialist - Automotive

Company: Branex Group
Location: Southfield
Posted on: May 3, 2021

Job Description:

Job Description Customer Service Specialist - Southfield, MI Primary Function Enter new customer accounts for Pilots and Sales Agreements Prepare and distribute new account welcome letters Deactivate units from carrier portals to remove units from monthly billing Manage customer portals to retrieve orders Support order entry for hardware orders, data charges and activation fees as well as Return Merchandise Authorization (RMA)/Warranty Process Complete RMA Process in Salesforce Process monthly recurring data Invoicing to customers Internal liaison for accounting to process credit card payment Provide and coordinate shipping information to sales and customers Drive order status tracking and lead efforts with planning and manufacturing to ensure timely delivery to customer Provide weekly reports on order statuses to senior level management Assist with the implementation, training and deployment of new Salesforce features and applications. Assist with the development of Salesforce training materials and documentation for Salesforce users Provide day to day Salesforce troubleshooting and support users Position requires compliance with the Technology Control Plan and the Federal Export Control Policy established for the Corporation Requirements Education: Associates Degree 2-year customer service experience Excellent communicator and interpersonal skills are a must Must be self-motivated Good decision-making skills and the ability to adapt/change quickly Excellent working knowledge of Microsoft Office software applications Salesforce experience preferred Company Description Branex Group is headquartered in Auburn Hills, MI and is a certified Womens owned business through the Womens Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.

Keywords: Branex Group, Southfield , Customer Service Specialist - Automotive, Hospitality & Tourism , Southfield, Michigan

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