SouthfieldRecruiter Since 2001
the smart solution for Southfield jobs

Team Leader II

Company: Stefanini
Location: Southfield
Posted on: February 23, 2021

Job Description:

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. *Coordinates and supervises the daily activities of a team of technical Service Desk agents. *Decisions are guided by policies, procedures and business plan; receives guidance and oversight from Stefanini Service Delivery manager. *Developed knowledge and skills through formal training and considerable work experience. *Manage and maintain all program level Service Level Agreements *Responsible for day-to-day delivery of onsite support services and Real Time Adherence *Provide performance reporting and conduct weekly and monthly status update meetings related to the program as needed *Responsible for onsite support hiring, coaching, counseling, feedback, disciplinary issues, and positive recognition *Ensures each of your Service Desk agents meet their required goals including schedule adherence, attendance, policy adherence, conduct, and performance *Writes employee performance evaluations, delivers merits, and performs other administrative tasks *Coordinate ongoing training and identify training requirements for your team *Drives root cause analysis and opportunities for improvement Investigates and responds to escalations *Assists with Quality initiatives *Performs other duties as assigned "If you would like to speak with a recruiter about this new and exciting opportunity, please call '*2-3 years Call center operations or service desk experience Managing Tier 1 technician Service Desk agents. *Intermediate computer and associated technology skills *Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition *Ensuring each agent meets their required goals including intraday schedule adherence, attendance, established call center metrics, policy/handbook adherence, conduct and performance *Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned *Performing root cause analysis and identifying opportunities for helpdesk efficiencies *Working with the Recruiting Department in hiring qualified candidates *Creating a cohesive team environment through consistent management *Quality monitoring, workforce management and working on special projects as needed *Ability to work after-hours or on-call as needed *Provide exceptional support to all levels of employees *Excellent interpersonal skills, attention to detail and organizational skills *The willingness to work in a fast paced customer centric environment focused on continuous service improvement - provided by Dice

Keywords: Stefanini, Southfield , Team Leader II, Hospitality & Tourism , Southfield, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


The Home Depot: Retail Associate
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Novi
Posted on: 03/3/2021

The Home Depot: Seasonal Retail Associate
Description: Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products
Company: The Home Depot
Location: Roseville
Posted on: 03/3/2021

Delivery Driver / Courier - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Saginaw
Posted on: 03/3/2021


Grubhub Delivery Driver - Flexible Hours
Description: Job Description'' Grubhub
Company: Grubhub
Location: Royal Oak
Posted on: 03/3/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Saginaw
Posted on: 03/3/2021

Retail Third Key
Description: About UsWant to bring the care back to the vision care industry We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming (more...)
Company: Visionworks of America
Location: Novi
Posted on: 03/3/2021

Restaurant Delivery
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, youll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Elyria
Posted on: 03/3/2021

Grocery Shopper and Delivery Driver
Description: As a driver with Shipt, you are a bearer of good things - from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers' door (more...)
Company: Shipt
Location: Redford
Posted on: 03/3/2021

Doordash: Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Royal Oak
Posted on: 03/3/2021

Part Time Reset Merchandiser (No Nights or Weekends)
Description: To Be Considered for this position please apply at:https://www.appone.com/MainInfoReq.asp R ID 3132626Part Time Reset Merchandiser-Mornings to Mid-afternoons - Monday- FridayJob SummaryThe Reset Merchandiser (more...)
Company: Jacent
Location: Novi
Posted on: 03/3/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Southfield RSS job feeds