Registered Nurse, Contact Center
Company: Hospice of Michigan
Location: Southfield
Posted on: June 24, 2022
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Job Description:
Job Summary: The Registered Nurse (RN), Contact Center meets all
requirements of a NorthStar Care Community RN and provides
professional nursing services or supervises the provision of
nursing services to hospice patients in accordance with accepted
standards of practice.Essential Functions:Documents all calls
and/or contacts and conducts follow-up activities if a visit is not
scheduled. May assist with a preliminarily assessment of clinical
referral information to assist the referring individual(s)/Referral
Intake Specialists/Field Staff with ordering of specialty equipment
such as IV pumps and medicationsCommunicates actively and
effectively through receiving, recording and conveying information
to the interdisciplinary personnel in a timely manner. Accurately
gathers and documents all required information to complete the RN
Referral Template using the appropriate forms and data collection
tools.Responds promptly to external customers and professional
referral sources that contact the organization requesting help and
assistance with hospice services via the telephone, and the
website, utilizing required communication tools.Responsible for
maintaining all required state licensure(s) and continuing
education required for each license. Triages phone calls through
problem assessment and needs identification utilizing critical
thinking skills, all available patient records and Triage Protocols
and Process Flows.Qualifications:Graduation from an accredited
school of nursing with possession of a current license to practice
as a registered professional nurse in the State of Michigan.Minimum
of one (1) to two (2) years of varied nursing experience required;
hospice experience preferred.Must possess strong clinical
assessment skills related to hospice eligibility, pain and symptom
management and care planning.Ability to use technology (hardware
and software) required of clinicians in their practice. Must
possess excellent interpersonal skills, sound judgment, effective
organizational, prioritization and follow-through skills, attention
to detail, tact, dependability, emotional intelligence and the
ability to promote positive, constructive relationships with
communication and collaboration at all levels with the ability to
maintain confidentiality.
Keywords: Hospice of Michigan, Southfield , Registered Nurse, Contact Center, Healthcare , Southfield, Michigan
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