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IT Business Systems Analyst Specialist - Health Alliance Plan - Troy

Company: Health Alliance Plan of Michigan
Location: Southfield
Posted on: March 26, 2020

Job Description:


Under the general direction of the Project Manager, Manager,

or the Director, formulates and defines systems scope and objectives based on

both user needs and an excellent understanding of applicable business systems

and industry requirements. Top level technical contributor with expertise in

particular business processes. Acts independently or as a member of a project

team responsible for providing technical guidance concerning the business

implications of the application of various systems. Provides technical

consulting on complex projects. Devises and/or modifies procedures to solve the

most complex technical problems related to computer equipment capacity and

limitations, operating time, and form of desired results. Creates detailed

specifications from which programs will be written. May have quality assurance

responsibilities. The Business Systems Analyst Specialist is part of an IT team

that is accountable for production support (including on-call duties in a 24x7

environment) as well as new projects.

The ideal candidate will have significant experience

using analytical skills to seek out, research and evaluate a variety of options

to provide clients with high quality, efficient business processes and

solutions that promote efficiency and enterprise-wide standardization. Must

demonstrate the ability to mediate and bridge the relationship between

technical and business stakeholders without compromising the needs of the

solution users and the strategic goals of the organization.


  • Subject matter expert (SME) in one or more applications' capabilities

    and features for users, owners, and administrators of solutions.
  • Keeps abreast of new

    Tools & Technology and functionalities across the application(s).
  • Plans, designs and recommends business processes to improve and support

    business activities.
  • Assists with developing the methods and procedures required to identify

    whether current business goals and objectives meet organizational needs.
  • Facilitates meetings with clients to gather and document requirements

    and explore potential solutions.
  • Analyzes and documents client's business requirements and processes and

    communicates these requirements by constructing conceptual data and process

    models, including data dictionaries and volume estimates from organization.
  • Collaborates with work

    teams, departments, system leadership, staff, other IT groups, and

    technology vendors to define needs and facilitate solutions.
  • Provides input into developing and modifying systems to meet client

    needs and develops business specifications to support these modifications.
  • Creates test scenarios and develops test plans to be used in testing

    the business applications in order to verify that client requirements are

    incorporated in to the system design.
  • Assists in analyzing testing results throughout the project.
  • Participates in technical reviews and inspections to verify 'intent of

    change' is carried out through the entire project.
  • Assists in coordinating business analyst tasks on information technology

    projects, problem tickets and provide support to other team members.
  • Provides support,

    escalation response to production problem issues/errors. Performs root cause analysis and application

  • Provides on call second-level

    escalation response for client issues and application problem tickets
  • Assists in providing time estimates for project related tasks.
  • Lead and conduct

    conference room pilots and demonstrations.
  • Demonstrate solutions

    to client in a workshop setting.
  • Occasionally trains end

  • Assignment of work and

    development of less experienced team members.
  • Ensure proper

    documentation and on-time delivery of all functional artifacts and



    • Bachelor's degree required; Advanced degree preferred.
    • 10 years of applicable work experience required; 7 years applicable experience in a Healthcare setting preferred. Preferred technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, and ability to articulate examples of workflows and processes associated with that experience.
    • Experience/exposure to the Business Analysis Body of Knowledge (BABOK), certification preferred.
    • Experience with the System Development Life Cycle (SDLC).
    • Experience documenting business requirements.
    • Excellent communication (written and oral) and interpersonal skills.
    • Proven ability to work independently and as a team member.
    • Ability to be flexible and work analytically in a problem-solving environment.
    • Good organizational, multi-tasking, and time-management skills.
    • Experience in application programming or application support preferred.

Keywords: Health Alliance Plan of Michigan, Southfield , IT Business Systems Analyst Specialist - Health Alliance Plan - Troy, Healthcare , Southfield, Michigan

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