Technical Customer Success Manager
Company: VirtualVocations
Location: Livonia
Posted on: May 3, 2025
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Job Description:
A company is looking for a Technical Customer Success Manager to
serve as the primary point of contact for customers, ensuring they
have the best experience with the company's products.
Key Responsibilities
Act as the primary technical advocate for customers throughout the
post-sales lifecycle
Lead technical onboarding and training processes for new
customers
Collaborate with internal teams to improve onboarding processes and
address customer feedback
Required Qualifications
3-5 years of experience in customer onboarding, implementation
engineering, or related roles
Solid understanding of infrastructure concepts, including
networking, virtualization, and security
Hands-on experience with Active Directory, DNS, and firewall
configuration
Experience deploying solutions in cloud platforms such as AWS or
Azure
Ability to document technical architectures and workflows
effectively
Keywords: VirtualVocations, Southfield , Technical Customer Success Manager, Executive , Livonia, Michigan
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