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Product Manager

Company: Credit Acceptance
Location: Southfield
Posted on: September 22, 2022

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!The Product Manager, Mid-Level serves as the business subject matter expert and advocate for specific products and systems, responsible for identifying and executing opportunities to enhance the systems with the goal of increasing customer satisfaction (measured by NPS) and positively impacting the company's goals.Outcomes and Activities:

  • This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
  • Knows the systems and users; use this knowledge to generate new ideas and support development, launch, and adoption of these new ideas
  • Conducts market research, customer interviews, and data analysis to obtain information that can be used to improve the system. Understand and articulate internal and external customer needs
  • Develops product feature proposals and requirements
  • Leads the adoption of complex features (projects). Assist with the launch and adoption of basic features (tickets)
  • Collaborates with, and advocate for, Operations and Support teams to align objectives and optimize operational efficiency
  • Serves as gatekeeper for feature demos. Sign off that demos meet minimum standards to present to stakeholders
  • Drives continuous improvement of the product management process by documenting and reviewing processes and proceduresCompetencies: The following items detail how you will be successful in this role.
    • Change Management: Helping others to manage the emotional impact of change. Embracing change and proposing more effective ways of working.
    • Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
    • Product Sense: Understand product goals for the business and the customer. Evaluate how well the product is serving those goals and what elements are contributing or detracting. Finding opportunities and building roadmaps to better realize the business and customer goals intended for the product. Understand and manage the lifecycle of a product.
    • Design Sense: Grasps the technical ability to performs ones job at a high level. Usage of appropriate tools to be highly effective. Establishing an easy, intuitive means for using our products and services. Encompasses knowledge of existing patterns and habits of usage.Requirements:
      • College degree or recent equivalent experience in a related field
      • Minimum 5 years of experience as a Product Manager or related position, ideally in the finance or automotive industry
      • Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
      • Basic knowledge of product proposals, product roadmaps and customer journey maps
      • Experience interacting with people at all levels of an organization, including Executive Management
      • Proficiency with standard MS productivity tools (Office, Visio, and Project)
      • Ability to travel 0-15% of the timePreferred Experience:
        • Experience with Workday
        • Be organized and capable of meeting multiple, concurrent deadlines
        • Remain positive, professional, determined, calm and focused when faced with challenging situations
        • Be a quick thinker, with an ability to understand and interpret information promptly and effectively
        • Be self-driven and able to perform with minimal supervision in a team environment
        • High level of curiosity and the ability to ask probing questions
        • Excellent leadership skills and the ability to lead through influence without direct authority
        • Ability to analyze information to identify new ideas that will improve system functionality
        • Strong process, project management and decision-making/facilitating skills
        • Strong written and oral communications skills, especially the ability to clarify and simplify complex topicsTargeted Compensation: $124,750 - $145,500 base salary + an annual bonus planThis position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.INDCSLP#LI-Remote#zipOur Company Values:To be successful in this role, Team Members need to be:
          • Positive by maintaining resiliency and focusing on solutions
          • Respectful by collaborating and actively listening
          • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
          • Direct by effectively communicating and conveying courage
          • Earnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:
            • Remain compliant with our policies processes and legal guidelines
            • All other duties as assigned
            • Attendance as required by departmentAdvice!We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S.We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.Play the video below to learn more about our Company culture.

Keywords: Credit Acceptance, Southfield , Product Manager, Executive , Southfield, Michigan

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