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Content Management Administrator - Work From Home Available

Company: Credit Acceptance
Location: Southfield
Posted on: May 7, 2022

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!The purpose of the Content Management Administrator role is to provide administrative support to the Company's Document Development Team.
Outcomes and Activities:

  • This position will work from home. Occasional planned travel to an office location may be required
  • Document Submission Process: Review materials submitted for formal approval that are not Policies, Guidelines, Job Aids, or Dealer Funding Standards, ensuring that the submission is complete, contacting submitter to request any information missing from the submission and verifying information provided in the submission. Format content prior to submitting for approval including (but not limited to) adding headers, footers, or cover pages when necessary.
  • Document Management: Facilitate all Company content submitted to Corporate Legal through the formal approval process. Manage the approved content located in the Published Document Library and the Knowledge Portal in a manner that allows documents to be easily located. This includes ensuring that the correct versions are available to team members, accurate source documents are preserved, and prior versions are correctly archived in the historical library.
  • Document Publication: Take all necessary steps to ensure that team members have access to the documents in the Published Document Library and the Knowledge Portal that are necessary for them to do their job. This work includes contacting senior leadership to obtain the release dates for content, implementation dates for new content, and the dates for the commencement of Quality Assurance's review. Upload all Policies, Job Aids, and Guidelines to the Knowledge Portal at the time they are published in the Published Document Library. Ensure all content and dates listed are identical to the approved source version of the document. Confirm that all links contained in documents are correctly functioning. Review documents for formatting errors and correct as necessary.
  • Contract Management: Assist in managing the execution and archiving of corporate agreements by (including but not limited to) ensuring that agreements are fully, accurately and compliantly executed, timely received, and added to the Company's Published Document Library.
  • Administrative Tasks: Oversee and respond to inquiries made to the Document Development Team through the team email box or comments provided in the Knowledge Portal. Assist with document productions and printing content for review by senior leadership in an organized and logical manner. Be willing to help with other administrative tasks that may come up to assist the team in document publication, production, and review.Knowledge and Skills:
    • Strong communication skills (speak and write clearly and professionally)
    • High attention to detail and able to multi-task
    • Willingness to learn and become a subject matter expert in new systems/processes.
    • Organized and capable of meeting deadlines.
    • Assure work product is accurate and presented professionally.
    • Self-driven, motivated to help, and able to perform with minimal supervision.Requirements:
      • Bachelor's Degree
      • Recent experience working in an administrative role in a corporate setting
      • Proficiency with Microsoft Office Suite and Adobe Professional
      • Recent experience managing a corporate databasePreferred:
        • Experience in content management and content management systemsTargeted Compensation: $17.70 - $23.60/hour + An Annual Bonus PlanThis position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.INDCSLP#zip#LI-RemoteOur Company Values:To be successful in this role, Team Members need to be:
          • Positive by maintaining resiliency and focusing on solutions
          • Respectful by collaborating and actively listening
          • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
          • Direct by effectively communicating and conveying courage
          • Earnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:
            • Remain compliant with our policies processes and legal guidelines
            • All other duties as assigned
            • Attendance as required by departmentAdvice!We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
              P.S.We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Keywords: Credit Acceptance, Southfield , Content Management Administrator - Work From Home Available, Executive , Southfield, Michigan

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