Network Operations Manager
Company: LogistiCare
Location: Southfield
Posted on: February 25, 2021
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Job Description:
The Network Operations Manager provides leadership and oversight
to the Network Operations Supervisor and Field Services team,
ensuring their compliance with standard operating procedures, and
is primarily responsible for the review and analysis of cost
override results related to transportation expense and operational
analysis. The position supports the Provider Relations Director for
the assigned markets. - ESSENTIAL FUNCTIONS - * The ability to
think strategically, proactively identify negative trends and offer
solutions, visualize relationships, exercise independent judgment,
and manage multiple projects. * The Network Operations Manager is
responsible for the preparation of regular and ad-hoc management
reports and analysis of Field Services Teams compliance with all
standard operating procedures. * The Transportation Network
Management Analyst will assess all market transportation expense as
it relates to adherence to budget and COGS plans and will identify
areas of concern. Departmental Relationships: - * The Network
Operations Manager has frequent and significant contact with
Transportation Planning teams, Provider Relations teams as well as
Field Services and other Compliance teams. * The Network Operations
Manager will support the Provider Relations Director. * The Network
Operations Manager supports the Network team in outstanding problem
solving skills as well as excellent verbal, written and
interpersonal communication with transportation providers, internal
and external customers. * Works with Transportation Planning teams
to develop transportation expense analysis and reporting to support
ongoing cost management efforts. * Establishes, maintains and
strengthens processes to investigate, validate, resolve, respond
to, follow through on and prevent re-occurrence of complaint(s) as
related to the Transportation Provider network. * Lead and primary
point of contact for Contract Specific Project ManagementPrimary
oversight of PASS and other Provider / Driver compliance
trainingLiaise with appropriate teams regarding trip assignment
etc. * Primarily responsible for working with the Network and
Routing teams regarding the cost of transportation as it pertains
to rate exceptions. * Supports Providers with manifest receipt,
reconciliation, updates and execution * Supports Provider
Operations specifically pertaining to implementations and
conversions - SUPERVISORY RESPONSIBILITIES * Directly supervises
Field Services Specialists, carrying out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. * Responsibilities include interviewing, hiring,
training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems. - Education * BA/BS
Degree preferred - Experience * 1 to 3 years experience with
transportation providers and/or medical transportation and contract
enforcement * Knowledge of transportation provider costs, pricing
strategies, budget management, budget preparation and reporting * 1
to 3 years of transportation, routing, or, dispatching experience
and/or knowledge of transit system a plus * 2 to 3 years
supervisory experience Driving Requirements: * Must have a valid
driver's license * Must be able to pass DMV record check * Driving
record must remain in compliance with ModivCare's driver
qualification standards * Must be able to use a hands-free mobile
phone - SKILLS & ABILITIES - * Computer Skills * Proficient in
Microsoft Word, Excel, and Outlook Other Requirements * Knowledge
of Medicaid guidelines a plus - We value our team members and
realize the importance of benefits for you and your family. We
offer a comprehensive benefits package to include the following: *
Medical, Dental, and Vision insurance * Employer Paid Basic Life
Insurance and AD&D * Voluntary Life Insurance
(Employee/Spouse/Child) * Health Care and Dependent Care Flexible
Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking
Benefits * 401(k) Retirement Savings Plan with Company Match * Paid
Time Off * Paid Parental Leave * Short-Term and Long-Term
Disability * Tuition Reimbursement * Employee Discounts (retail,
hotel, food, restaurants, car rental and much more!!) Salary:
$59,041-$90,832/annually- Bonus eligible based upon individual and
company performance ModivCare is an Equal Opportunity Employer.
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: LogistiCare, Southfield , Network Operations Manager, Executive , Southfield, Michigan
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