Manager, Application Analysis
Company: Gtech Services
Location: Southfield
Posted on: January 12, 2021
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Job Description:
As an IT Manager, you will Establish, Manage and Evolve
application development technology and the software development
process for speedy delivery of business requirements. You will help
customers understand application features to accomplish their
business goals and partner with Infrastructure teams to achieve
great application performance. You will Align and Manage
Development team activities with business priorities. You will
liaise with internal and external teams to implement technologies
based on business needs. You will Formulate and Define system scope
and objectives through research and fact-finding activities. You
will lead in the definition, development, testing and deployment of
solutions based on requirements. You will build relationships with
internal teams to embrace collaboration. You will coach and mentor
team members to allow for their growth.Outcomes and
Activities:Manage a team of Application Analyst and Quality
Assurance professionalsWork with peers to share knowledge and
evolve the practices of your teamEnsure clear information is
collected for assignments.Accurately categorize work to ensure it
is directed appropriately.Support prioritization processes led by
the Project Management Office (PMO) or App Owner and provide
input.Engage in planning processes led by the PMO or App Owner.
Provide effective estimates, manage workload, and keep leader aware
of capacity to support new or existing work.Minimize the need for
customization by understanding business requirements and applying
application domain expertise to solve problems.Efficiently gather
requirements, develop, test and deliver a quality product.Perform
assigned recurring tasks in a timely manner in order to maintain
application health.Identify opportunities to reduce recurring work
where practical (and/or improve performance, reduce risk,
etc.).Perform requirements/solution design for initiatives
involving multiple originations applications as well as systems
outside of Originations technologies.Remove roadblocks and escalate
where appropriate.Communicate clearly with team members, customers
and leaders.Remain compliant with our policies, processes and legal
guidelines.Rigorously assess and action the dimensions of Org.
Health for which you have direct control in order to effectively
coach your team and drive improved performanceEnsure your team
consists of the Right PeopleSet and enforce Clear Expectations for
your teamMonitor and evaluate team performance and continuously
coach team members via the Performance Management processIdentify
Training opportunities and act as the primary trainer on core
Policies and ProcessesCreate a Right Environment as measured by
departmental PULSE and GPTW survey scoresSet your team up for
operational success by:Getting close to the work and the people
thru a mix of doing the work yourself and observing your team
members doing the workDeploying team members to handle the daily
ebbs and flows of the workEnforcing the proper application of
department processes and policiesCompetencies: The following items
detail how you will be successful in this role.Builds effective
teams: Builds strong-identity teams that apply their diverse skills
and perspectives to achieve common goals. For example, builds a
leadership team that advances organizational strategies. Enables
cross functional teamwork; builds team spirit across the
organization. Models teamwork; partners well with a wide range of
leaders.Courage: Steps up to address difficult issues, saying what
needs to be said. For example, addresses actions that are
inconsistent with the organization's core values. Makes tough or
unpopular decisions for the good of the organization. Creates a
culture that supports taking well-reasoned risks, regardless of the
results.Develops talent: Develops people to meet both their career
goals and the organization's goals. For example, builds long-term
succession for key roles. Builds a learning culture in the team;
uses teachable situations to offer insightful coaching. Recommends
and facilitates activities and assignments that help people
grow.Directs work: Gives direction, delegates, and removes
obstacles in order to get work done.Drives engagement: Creates a
climate where people are motivated to do their best to help the
organization achieve its objectives. For example, generates
commitment by appealing to people's values and goals. Creates a
climate that makes work gratifying and enjoyable for most
employees. Regularly celebrates progress and successes to motivate
the team.Drives results: Consistently achieves results, even under
tough circumstances. For example, creates a feeling of energy and
an emphasis on excellence in the team, using productive behaviors.
Builds a strong sense of urgency to exceed goals and beat
deadlines. Ensures that the team pushes through obstacles and
establishes a superior track record.Drives vision and purpose:
Paints a compelling picture of the vision and strategy that
motivates others into action.Ensures accountability: Holds self and
others accountable to meet commitments. For example, emphasizes
accountability, measures organizational performance against goals,
addresses poor team performance, does not accept blaming others or
excuses.Instills trust: Gains the confidence and trust of others
through honesty, integrity, and authenticity. For example, is a
role model for honesty and transparency, promoting trust in the
organization and its leadership? Demonstrates dependability and
builds an organization with a reputation for living up to its
commitments.Manages conflict: Handles conflict situations
effectively, with a minimum of noise. For example, anticipates
potential conflicts and addresses them early. Swiftly addresses
behaviors leading to destructive conflict; gives guidance on how to
handle these situations more successfully; builds greater
understanding and appreciation despite conflict.Plans and aligns:
Plans and prioritizes work to meet commitments aligned with
organizational goals. For example, makes nimble plans accounting
for a range of risks and contingencies. Achieves greater cohesion,
integration, and alignment between own group and other areas. Both
persistent in adversity and nimble in change.Strategic mindset:
Sees ahead to future possibilities and translates them into
breakthrough strategies. For example, is a strong big picture
thinker; makes frequent, clear references to the organization's
vision and strategy and the efforts required to drive them forward.
Effectively integrates long-term opportunities and challenges with
day-to-day activities.Requirements:Bachelor---s Degree.Minimum of 5
years in leading project teams.Minimum of 5 years as an Application
Analyst or Business AnalystProven experience as an effective
mentor.Practical expertise in software Development lifecycle.Acts
as functional expert; stays current on best practices and applies
them effectively.Responds promptly and effectively to resolve
incidents, tasks, and projects.Shows initiative by working hard and
smart.Solves problems at the source by offering simple, working
solutions.Communicates changes clearly, concisely, and objectively
(verbally & in writing).Anticipates the impact of a change or
project across multiple systems.Manage and schedule the on-call
rotationChampions the current process and recommends data and
process improvements.Preferred Experience:Be able to research and
resolve a wide range of issuesDemonstrate a motivation and
capability to teach othersAbility to gain trust of others and
builds solid relationships across and vertically throughout the
organization and relate well to all business usersAbility to
communicate effectively (both written and verbal) with all
levelsWorked in or familiar with Agile methodologyExperience using
ServiceNowBe self-motivated and directed.Effectively prioritize and
execute tasks in a high-pressure environment.Be analytical with
proven problem-solving abilities.Be able to provide exceptional
customer service.CategoryAnalystFunctionInformation TechnologyReq
IDJN -092020-114638
Keywords: Gtech Services, Southfield , Manager, Application Analysis, Executive , Southfield, Michigan
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