SouthfieldRecruiter Since 2001
the smart solution for Southfield jobs

Manager, Provider Portal & Experience

Company: Blue Cross Blue Shield of Michigan
Location: Southfield
Posted on: January 12, 2021

Job Description:

Responsible for managing the provider portal, including the vendor relationship, performance, reporting, business testing, governance of enhancement requests, and coordination with provider communications. Also responsible for working across the enterprise to propose, collaborate, and implement activities and projects that positively impact the provider intended experience. Monitor and report on provider experience metrics and impacts, as one measure of provider experience. Work with functional business leads to encourage improvements on these measures.Manage team members to ensure annual goals are met and employees are intentionally developed.Monitor portal performance against contract terms, oversee production of monthly performance reports, and ensure strategic connections (e.g. prior authorization vendor SSOs) are optimized. Work closely with IT partners. Establish standards and governance model for the portal and related web sites.Create a process for change and enhancement requests. Oversee meetings to review and respond to requests. For approved requests, ensure appropriate testing is completed and criteria is met for approval to production. Provide reports for portal and web site usage and patterns.Identify and prioritize opportunities for improvement based on the provider intended experience documentation. Work cross-functionally to achieve meaningful improvement. Oversee provider impact assessment reporting and provider experience metric rollup, looking for trends and opportunities."Qualifications"Bachelor---s Degree required.Five (5) years of leadership experience.Three (3) years vendor management experienceExperience with the health insurance industry required.Experience working with the provider community required.Market analytics, user experience, and/or survey experience preferred. Website or information management experience preferred.Ability to take initiative, problem-solve and creatively drive performance.Decision making ability with a results orientation.Well-developed oral and written communication skills.Strong analytical and business acumen skills.Ability to develop and manage processes.All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.Full time

Keywords: Blue Cross Blue Shield of Michigan, Southfield , Manager, Provider Portal & Experience, Executive , Southfield, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Sales Director
Description: The Director of Sales DoS is the leader of all outward-facing, mainstream business sales functions. The primary responsibility of the DoS
Company: ProActivate
Location: Highland
Posted on: 01/21/2021

Assistant Salon Manager
Description: Job DescriptionGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Flat Rock
Posted on: 01/21/2021

Control Engineering Manager
Description: Based out of Shelby Charter Township, MI. We are looking for strong Welding Controls Manager with PLC programming, Objected Oriented Programming, and AutoCAD experience, if this sounds like a great opportunity (more...)
Company: Optello
Location: Washington
Posted on: 01/21/2021

Labor & Associate Relations Manager (Penske Logistics - Distribution Warehouse)
Description: br br POSITION SUMMARY: br br The Labor and Associate Relations Manager is a valued member of the Leadership Team, reporting directly to the Director of Human Resources. As a trusted Business (more...)
Company: Penske
Location: Romulus
Posted on: 01/21/2021

Assistant Salon Manager
Description: Job Description Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Clawson
Posted on: 01/21/2021

Business Development Manager
Description: Business Development Manager - Job SummaryPrivately-held wood packaging manufacturer based in Southeast Michigan is seeking an experienced business development manager to join our organization.--In this (more...)
Company: Company name is confidential
Location: Detroit
Posted on: 01/21/2021

Regional Vice President of Sales
Description: Job DescriptionAre you looking to drive sales growth for one of the leading publishers of preK-12 educational resources Teacher Created Materials TCM seeks a Regional Vice-President of Sales, Midwest, (more...)
Company: The Renaissance Network, Inc.
Location: Detroit
Posted on: 01/21/2021

Burger King/Carrols Corporation: Assistant Restaurant Manager
Description: Job DescriptionCarrols is the largest Burger King Franchisee. We own and operate more than 1,000 Burger King Restaurants in 23 states. We offer superior benefits, competitive salaries and advancement (more...)
Company: Burger King/Carrols Corporation
Location: Sterling Heights
Posted on: 01/21/2021

Assistant Manager Arby's
Description: br In a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, it will (more...)
Company: Arby's
Location: Dexter
Posted on: 01/21/2021

Manager Database Developer
Description: Company DescriptionEpsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer (more...)
Company: Epsilon
Location: Auburn Hills
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Southfield RSS job feeds