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Manager, Pre Sales Solution Consulting

Company: ServiceNow
Location: Southfield
Posted on: November 20, 2020

Job Description:

Manager, Solution Consulting Location(s): Remote, MI; Remote, OH ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. ServiceNow is seeking a Solution Consulting Manager to manage a team of pre- sales Solution Consultants . The Solution Consulting Manager is responsible for: building meaningful relationships with our customers and partners, coaching individuals, p ogKNdfwKogKNdfwK-CuUsVfwvManager, Pre Sales Solution Consulting31663SalesRegularAMSRemote, OH, United States11/5/2020http:// Manager, Solution Consulting Location(s): Remote, MI; Remote, OH ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. ServiceNow is seeking a Solution Consulting Manager to manage a team of pre- sales Solution Consultants . The Solution Consulting Manager is responsible for: building meaningful relationships with our customers and partners, coaching individuals, providing individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. In addition to these responsibilities, the SC Manager is expected to maintain strong relationships with counterparts with customers and internally across Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the SC Manager's primary goal: developing and maintaining a team that consistently secures the technical win, identifying and defining value and realizing value in every deal they support. In order to be successful in this role, we need someone who has: * Hands-on technical experience with ServiceNow, Salesforce, or Pegasystems is highly desirable * Pre-sales experience with IT Service Management and/or Customer Service Management experience highly desirable * Industry experience and knowledge of Automotive, Insurance, Pharmaceutical, and/or Manufacturing * Abilities to articulate and logically communicate concepts with executive and technical audiences Must_Have * Minimum of 5+ years of pre-sales leadership experience in technology (SaaS preferred) * Experience supporting and selling to enterprise level customers * Experience selling to lines of business and IT * Willingness to travel up to 40% What_You_Get_To_Do_In_This_Role * Understand the needs of the customers organization, and develop plan to ensure outstanding support of those needs * Develop team members according to the demands of the business and according to their individual professional goals * Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands * Partner with regional sales director to prioritize regional Solution Consulting efforts * Assign resources to sales opportunities, and consistently evaluate progress against goals * Assign resources as required to marketing and other efforts to support demand generation * Develop and deploy team training curriculums to meet the changing demands of the sales organization * Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback * Ensure proper alignment of resources and effective utilization of skill sets within the assigned region * Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. United States3350 SC ManagersGeneralVictoria BenavidesVictoria BenavidesGreg LevithanMinna KimMarcy PatersonAnwar Aziz10/19/2020Victoria Benavides Manager, Solution Consulting Location(s): Remote, MI; Remote, OH ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. ServiceNow is seeking a Solution Consulting Manager to manage a team of pre- sales Solution Consultants . The Solution Consulting Manager is responsible for: building meaningful relationships with our customers and partners, coaching individuals, providing individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. In addition to these responsibilities, the SC Manager is expected to maintain strong relationships with counterparts with customers and internally across Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the SC Manager's primary goal: developing and maintaining a team that consistently secures the technical win, identifying and defining value and realizing value in every deal they support. In order to be successful in this role, we need someone who has: * Hands-on technical experience with ServiceNow, Salesforce, or Pegasystems is highly desirable * Pre-sales experience with IT Service Management and/or Customer Service Management experience highly desirable * Industry experience and knowledge of Automotive, Insurance, Pharmaceutical, and/or Manufacturing * Abilities to articulate and logically communicate concepts with executive and technical audiences What_You_Get_To_Do_In_This_Role * Understand the needs of the customers organization, and develop plan to ensure outstanding support of those needs * Develop team members according to the demands of the business and according to their individual professional goals * Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands * Partner with regional sales director to prioritize regional Solution Consulting efforts * Assign resources to sales opportunities, and consistently evaluate progress against goals * Assign resources as required to marketing and other efforts to support demand generation * Develop and deploy team training curriculums to meet the changing demands of the sales organization * Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback * Ensure proper alignment of resources and effective utilization of skill sets within the assigned region * Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Show moreShow less

Keywords: ServiceNow, Southfield , Manager, Pre Sales Solution Consulting, Executive , Southfield, Michigan

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