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Manager, Business Analyst, Enterprise Shared Services

Company: Credit Acceptance
Location: Southfield
Posted on: December 5, 2019

Job Description:

expanding with a variety of dynamic opportunities in Information Technology. Our IT department provides the opportunity to work with progressive tools, and technology including the latest database, development, storage, and computer technologies available. About this Position: The purpose of the Manager, Business Analyst, Enterprise Shared Servicesposition is to provide leadership and guidance to a team responsible for business analysis and quality assurance for enterprise shared services. This leader will: * Act as a Consultant, Coach, Mentor to a team of business analysts and quality assurance specialists. * Apply documentation and testing standards, recommending process improvements as needed * Learn the business process your application supports so your features will better support the business * Understand the I.T. ecosystem and the business operational processes; identify deficiencies and offer suggestions to improve it * Collect, filter and prioritize work from the various stakeholders. * Deliver projects and enhancements on schedule and to specifications. * Recognize upstream and downstream impacts; communicate effectively (verbally & in writing) * Gather requirements of high complexity, partner with developers, and test features to ensure they meet user requirements * Demonstrate expert skills, such as leading meetings, eliciting requirements and time management * Remain compliant with our policies, processes and legal guidelines Outcomes_&_Activities * Build a team with the right people and the right number of people under a strong organization design * Give each team member a clear expectation of what s/he must do to succeed * Train team members to use tools and processes efficiently. Encourage formal training where appropriate. Develop an effective training plan for team members * Provide support, tools and training to help Team Members improve performance. Address substandard performance appropriately * Create a work atmosphere that encourages open discussion where employees are engaged, motivated and have trust in their leader s vision, ability, integrity * Improve your team processes to provide excellent customer service * All other duties as assigned * Attendance as required by department Requirements * Bachelor degree or equivalent in Computer Science, Information Systems, or closely related field of study * Minimum 10 years experience in Business Analyst or related role * Experience leading 2+ end-to-end enterprise-wide project implementations * Strong supervisory experience leading team members with different skill sets * Business process and technical process reengineering experience in financial industry * Excellent oral and written communication skills, including experience communicating with leaders * Work onsite at the assigned Credit Acceptance work location Preferred * Project Management experience; PMP certification * Experience with Systems Development Life Cycle (SDLC) * Ability to write complex database queries (SQL / PLSQL) and study data patterns * Basic understanding of Java technologies * Testing certifications * Knowledge of PPM tools such as JIRA and/or ServiceNow ITBM Knowledge_And_Skills * Respond promptly and effectively to problems, projects and tasks * Be organized, with ability to multi-task and prioritize multiple requests * Convey complex information in a timely and easily understood way to all levels of the organization * Demonstrate insight; make recommendations as opportunities arise * Be self-driven, motivated to help, and able to perform with moderate supervision * Maintain customer focus; keep the customer s and company s best interest in mind * Work well with abstract concepts. Be analytical. Solve problems Company Values:To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work: * Positive:Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment. * Respectful:Value teamwork, share successes, appreciates others and communicates in a way that promotes trust. * Insightful:Make timely well considered decisions, create innovative solutions and continuously learn. * Direct:Communicate clearly and objectively; don t be afraid of difficult conversations. Raise concerns through the proper channels. * Earnest:Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Targeted Compensation: $106,526.39 - $124,280.79 INDCS Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance, Southfield , Manager, Business Analyst, Enterprise Shared Services, Executive , Southfield, Michigan

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