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Manager, Contact Strategy Analytics

Company: Credit Acceptance
Location: Southfield
Posted on: December 3, 2019

Job Description:

Our Analytics Department is on the front line of helping build intrinsic value and make strategic business decisions through data analytics. Team members in this role are able to utilize the latest analytical technology to develop, monitor, and maintain complex practices that help to optimize our success. Our team members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.

About this Position: The purpose of the Manager, Contact Strategy position is to---

  • Define, develop and implement contact strategies

    • Include best time to contact and alternative contact treatments
    • Develop programming for a complex data infrastructure used to execute contact strategy

      • Take into account performance and compliance related features
      • Actively monitor the performance of contact strategies in production

        • Make use of A/B and multivariate testing; including a roadmap for ongoing tests

          Outcomes & Activities:

          • Make use of complex statistical models with the goal of developing strategies that optimize collections and add intrinsic value to Credit Acceptance
          • Develop and produce reports to measure the performance of processes and strategies
          • Perform analysis to solve business problems and drive better decisions
          • Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
          • Remain compliant with our policies, processes and legal guidelines


            • Bachelor's degree or higher (Computer Science, Economics, Mathematics, Statistics, Business Analytics, etc. - preferred)
            • 7+ years experience in analytics within financial services lending
            • 7+ years experience with SAS and SQL
            • Experience in contact management and collections strategies
            • Experience testing system implementations
            • Work onsite at the assigned Credit Acceptance work location


              • Experience developing/using credit scorecards or collection scores
              • Project management experience
              • Experience in auto lending analytics

                Knowledge and Skills:

                • Apply your project management skills to coordinate complex implementations involving multiple internal and external groups
                • Consider how systems perform and interact with each other
                • Have knowledge of the auto lending industry and related analytical tools
                • Apply analytical skills to solve problems creatively
                • Act promptly and effectively when assigned tasks
                • Be able to extract and manipulate large data sets
                • Communicate complex information to others in a way they can understand
                • Work well with others in a team environment
                • Be proactive and make recommendations as opportunities arise
                • Be self-motivated and able to perform with minimal supervision

                  Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:

                  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
                  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
                  • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
                  • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
                  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

                    Targeted Compensation: $106,337.04 - $141,782.72



                    Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

                    Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance, Southfield , Manager, Contact Strategy Analytics, Executive , Southfield, Michigan

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