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Credit Reporting Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: September 15, 2018

Job Description:

Our Credit Reporting team members work autonomously to carefully review, investigate and resolve consumer credit disputes. This department takes pride in conducting reasonable investigations and providing timely and accurate responses to consumers who have file a dispute with one of the three major credit reporting agencies. As an employee-centric organization, we have an intense focus on professional development and continuous improvement which has allowed our team members to become subject matter experts in a niche line of work.

About this Position:

The purpose of the Credit Reporting Specialist position is to work within the Credit Reporting team to investigate credit reporting disputes in compliance with the Fair Credit Reporting Act ("FCRA").

Outcomes & Activities:


  • Through the use of internal and external systems, investigate and accurately respond to disputes in a manner that complies with the FCRA. These disputes are received directly from consumers and indirectly by the Company through eOscar (Online Solution for Complete and Accurate Reporting)
  • Respond to customer validation requests
  • Investigate and manage in a timely manner accounts where a consumer alleges identity theft or fraud
  • Where appropriate, engage consumers in telephone discussions to further assess their dispute

    Requirements:

    Required:

    • High school diploma
    • Previous experience in a customer service or complaint escalation role where the primary function is dispute resolution
    • Knowledge of Microsoft suite office products
    • FCRA or CDIA Certification (Required within 90 days of hire)
    • Work onsite at the required Credit Acceptance work location

      Preferred:

      • Familiarity with Credit Reporting Agencies and Bureau Reporting
      • Experience in e-OSCAR and Artiva

        Knowledge & Skills:

        • Organized, with ability to multi-task and prioritize multiple requests with strong attention to detail
        • Speak clearly, professionally and articulately on the telephone
        • Apply analytical skills to solve problems
        • Organized and capable of meeting all deadlines
        • Possess and express a positive and enthusiastic attitude
        • Be customer focused
        • Ability to work independently and in a team environment
        • Work onsite at the required Credit Acceptance work location

          Company Values:

          To be successful in this role, Team Members need to demonstrate the characteristics of in their work:

          • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
          • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
          • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
          • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
          • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

            Targeted Compensation: $16.00 - $19.00

            Keywords: Credit Acceptance Corporation, Southfield , Credit Reporting Specialist, Advertising , Southfield, Michigan

            Click here to apply!

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