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Credit Reporting Bankruptcy Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: September 14, 2018

Job Description:

Our Credit Reporting team members work autonomously to carefully review, investigate and resolve consumer credit disputes. This department takes pride in conducting reasonable investigations and providing timely and accurate responses to consumers who have file a dispute with one of the three major credit reporting agencies. As an employee-centric organization, we have an intense focus on professional development and continuous improvement which has allowed our team members to become subject matter experts in a niche line of work.

The purpose of the "Credit Reporting Bankruptcy Specialist" position is to investigate and respond to credit reporting disputes timely and accurately, with a focus on resolving disputes on accounts impacted by bankruptcy. The expectation is that you will perform a reasonable investigation based upon the facts and circumstances presented in the dispute

Outcomes & Activities:


  • Through the use of internal and external systems, investigate and accurately respond to disputes in accordance with established Company policies. Disputes include ACDVs and Direct Disputes with a focus on resolving disputes on accounts impacted by bankruptcy.
  • Respond to consumer inquiry requests.
  • Support distribution of direct credit reporting dispute mail.

    Requirements:

    • High school diploma.
    • FCRA or CDIA Certification (Company will provide; required within 90 days).
    • Credit Dispute resolution experience or knowledge of bankruptcy laws, processes, and consequences of non-compliance.
    • Attendance as required by department.
    • Work onsite at the required Credit Acceptance work location.

      Preferred:

      • Familiarity with Credit Reporting Agencies and Bureau Reporting.
      • Experience in e-OSCAR, Artiva and LSS
      • Experience in the Credit Reporting Specialist position with a minimum average of 5 ACDV's completed per hour and quality metrics above 80 NPS
      • Knowledge of Chapter 7 and 13 specific bankruptcy laws, processes, and consequences of non-compliance.
      • Experience with PACER.

        Knowledge and Skills:

        • Become a subject matter expert in investigating disputes impacted by bankruptcy.
        • Develop an understanding of bankruptcy laws and processes.
        • Communicate clearly, work efficiently, and meet deadlines.
        • Solve problems while working individually and collaboratively in a team environment.

          Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

          • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
          • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
          • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
          • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
          • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

            Targeted Compensation: 17.25 - 23.00

            Keywords: Credit Acceptance Corporation, Southfield , Credit Reporting Bankruptcy Specialist, Advertising , Southfield, Michigan

            Click here to apply!

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