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Business Analyst, Collections Application

Company: Credit Acceptance
Location: Southfield
Posted on: November 7, 2019

Job Description:

Credit Acceptance is continuously expanding with a variety of dynamic opportunities in Information Technology. Our culture has landed us on Computerworld's list of the Best Places to Work in IT. In each of the last 5 years, we have held a spot in the top 2 for midsized companies nationwide. Our IT department provides the opportunity to work with progressive tools, and technology including the latest database, development, storage, and computer technologies available.

About this Position: The purpose of the Business Analyst, Collections Application position is to---

  • Understand your application; identify deficiencies and offer suggestions to improve it
  • Gather requirements of medium complexity, Partner with Developers, and Test features to ensure they meet user requirements

    Outcomes & Activities:

    • Maintain application backlog that clearly describes tasks. Keep the backlog clean
    • Know your customers by documenting personas, responsibilities and needs
    • Proactively champion features for your end users to help meet their business needs
    • Gather requirements from business users and record them clearly in a format useful to developers
    • Partner with Developers to achieve great application performance
    • Test new features and code to be sure they meet requirements
    • Demonstrate your features to team members, end users, and management
    • Know your application behavior & data; offer simple solutions
    • Apply team documentation and testing standards and recommend process improvements
    • Recognize upstream and downstream impacts; communicate effectively (verbally & in writing)
    • Improve your application and team processes
    • Decrease incidents and increase uptime of your application
    • Triage incoming tickets in an on-call rotation
    • Participate in PMO Projects
    • All other duties as assigned
    • Attendance as required by department
    • Remain compliant with our policies, processes and legal guidelines


      • Bachelor degree or equivalent in Computer Science, Information Systems, or closely related field of study
      • Minimum of 2 years' experience in Business Analyst or related role
      • Excellent oral and written communication skills
      • Experience documenting user requirements (e.g., user stories and acceptance criteria)
      • QA Testing experience
      • Willingness to participate in an on-call support rotation
      • Work onsite at the assigned Credit Acceptance work location


        • Project Management experience; PMP certification
        • Experience working in an Agile team using Scrum or SAFe methodology
        • Experience working with or creating personas and user stories
        • Certified Scrum master
        • Ability to query database (SQL / PLSQL)
        • Basic ability to read code (Java, C#, Visual Basic)
        • Testing certifications
        • Working knowledge of Artiva, LSS, GPS-SID and Contact Center, with extensive knowledge of at least one of these technologies

          Knowledge and Skills:

          • Respond promptly and effectively to problems, projects and tasks
          • Organize, with ability to multi-task and prioritize multiple requests
          • Convey complex information in a timely and easily understood way to all levels of the organization
          • Demonstrate insight; make recommendations as opportunities arise
          • Be self-driven, motivated to help, and able to perform with moderate supervision
          • Maintain customer focus; keep the customer's best interest in mind
          • Work well with abstract concepts. Be analytical. Solve problems.

            Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:

            • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
            • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
            • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
            • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
            • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

              Targeted Compensation: $57,000 - $76,000


              Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

              Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance, Southfield , Business Analyst, Collections Application, Accounting, Auditing , Southfield, Michigan

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