(Remote) Senior Operations Analyst
Company: S&P Global
Location: Southfield
Posted on: August 3, 2022
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Job Description:
As a global leader in trade and transaction reporting, the
Global Regulatory Reporting Solutions team have been providing
RegTech solutions for over two decades. Our cloud-based, cross
regulation SaaS platform allows banks, brokers, hedge funds, asset
managers, insurance companies and corporates to comply with global
regulatory requirements.Our support team is expanding, and you will
play an important role in continuing to make it all happen. You
will be joining a team of problem solvers and solution finders with
a passion for providing the very best customer experience in a
fast-paced environment. We are a diverse team supporting our global
customers. IHS Markit values focus on inclusiveness, collaboration
and integrity and our management strive to provide a work
environment that encourages our colleagues to achieve their full
potential.We are looking for a someone who can provide exceptional
customer experience to a broad range of clients and ensure the fast
and effective management of client workflows support orientated
individual to join the GRRS Support team. The ideal candidate will
be comfortable in communicating with clients, answering regulatory
queries and resolving daily reporting issues. Ideally the candidate
will have some experience in EMIR, MiFID, CFTC and\or SFTR
regulations. The role is client facing and requires a high degree
of technical competence.?Responsibilities+ Dealing with customer
enquiries and requests and managing them efficiently and in a
timely manner until resolution+ Troubleshoot client inquiries and
issues involving reviewing client data in different formats, i.e.
excel file, JSON, XML, FpML messages and comparing against our
mapping sheets, technical specifications, business requirements to
resolve issues or identify system bugs+ Coordinate with application
support and development teams on identifying bugs, issues and
testing fixes+ Helping clients understand how the solution works
and how to resolve reporting issues+ Involvement in client training
and site visits+ Escalate issues in a timely manner and ensure
follow and resolution.+ Assist in validation or UAT for issue
resolution+ Involvement in client training and site visitsEducation
& Experience+ Client facing experience+ Financial services
experience preferred particularly securities finance regulatory
reporting+ Knowledge of transaction reporting desired+ Ability to
grasp concepts of a technical nature+ Advanced excel skills
preferred+ Knowledge of other vendor systems useful+ Querying and
extracting data from a database+ Understanding of SQL, API+ Ability
to grasp concepts of a technical nature+ Ability to read and
understand technical specifications, business requirements+
Knowledge of other vendor systems usefulPersonal impact+ Strong
analytical skills+ Be proactive and able to work independently+
Ability to listen, learn quickly and demonstrate initiative+ Good
attention to detail+ Focused on deliveryCommunication+ Must be an
excellent written and verbal communicator+ Excellent interpersonal
skills+ Able to easily adapt communication style in different
situations+ Committed to high quality output+ Highly motivated,
disciplined, confident and a team player. The ability to adjust to
shifting priorities is a must+ Ability to collaborate effectively
with team ----------------------------------------------- Equal
Opportunity Employer:S Global is an equal opportunity employer and
all qualified candidates will receive consideration for employment
without regard to race/ethnicity, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
marital status, military veteran status, unemployment status, or
any other status protected by law. Only electronic job submissions
will be considered for employment.If you need an accommodation
during the application process due to a disability, please send an
email to: EEO.Compliance@spglobal.com and your request will be
forwarded to the appropriate person. US Candidates Only: The EEO is
the Law Poster
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
describes discrimination protections under federal law.
Keywords: S&P Global, Southfield , (Remote) Senior Operations Analyst, Accounting, Auditing , Southfield, Michigan
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