Collections Specialist

Company: GFL Environmental Inc.
Location: Southfield
Posted on: May 11, 2022

Job Description:

GFL Environmental is looking for a Collections Specialist to join our team based out of Southfield, Michigan The Collections Specialist will be responsible for performing, administering, and coordinating all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: Daily collection inbound and outbound calls - target of 85 outbound calls per day Contact customers regarding overdue accounts between 30 - 120 days past due and determine reasons for non-payment Perform account reconciliations Monitor customer accounts for non-payment, late payment and other irregularities Research and/or investigate historical data, resolve payment discrepancies and provide backups to customers Respond to customer questions and requests and resolve those questions/issues Process credit card payments Researches charge backs and returned checks Stratify collection activities to maximize cash receipts Issue overdue letters to overdue accounts Use skip tracing techniques to locate customers Issue credit hold notifications Recommend that accounts be shifted to a collection agency Recommend bad debt write-offs Negotiate settlements Overcome stall tactics and objection by suggesting different options for debt payment Knowledge, Skills and Competencies: 2 years of collection experience High school diploma or equivalent required Must be able to work a flexible schedule Self-starter with the ability to manage multiple tasks and meet deadlines Proven interpersonal, organizational, analytical and problem solving skills Strong communication with outstanding phone etiquette and interpersonal skills Able to work efficiently as a part of a team as well as independently Possess strong logic, able to take initiative and negotiate We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental, Inc. is an equal employment opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, creed, sex (including pregnancy), age, marital status, sexual orientation, national origin, genetic information, or any other characteristic protected by applicable discrimination laws. Furthermore, no employee of the Company may discriminate against any applicant or fellow employee on the basis of a disability or veteran/military status.

Keywords: GFL Environmental Inc., Southfield , Collections Specialist, Accounting, Auditing , Southfield, Michigan