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Senior Business Analyst, Enterprise Shared Services Team

Company: Credit Acceptance
Location: Southfield
Posted on: May 5, 2022

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!As a Senior Business Analyst, you will maintain an understanding of the system in order to act as a liaison between IT and the business, you will understand your system and the business; identify deficiencies and offer suggestions to improve it. You will gather requirements of high complexity, partner with developers and test analyst, and test features to ensure they meet user requirements. You will coach and mentor less senior team members.This Senior Business Analyst will be on our Enterprise Shared Services TeamOutcomes and Activities:

  • Gather requirements from business users and record them clearly in a format useful to developers and test analyst.
  • Work collaboratively with PMO, Product, Stakeholders and IT team member to achieve objectives.
  • Maintain application backlog that clearly describes tasks. Keep the backlog clean.
  • Partner with developers to achieve great application performance.
  • Test new features and code to be sure they meet business requirements.
  • Show insight; know your application design & data; offer simple, provide alternative working solutions.
  • Analyses the risk and impact to the business, recommends changes.
  • Recognizes scope, timeline, and budget risks.
  • Apply team coding, documenting and testing standards and recommend process improvement.
  • Recognize upstream and downstream impacts; communicate effectively both verbally and in writing.
  • Understand the business process your application supports.
  • Improve your application and team processes.
  • Decrease incidents and increase up-time of your application.
  • Monitors the health of the teams, recognizes and act on coaching opportunities to increase team health.
    Competencies: The following items detail how you will be successful in this role.
    • Elicitation Techniques: Engage PMO, Product and stakeholders from multiple departments to build a shared understanding of the opportunity.
    • Facilitation Techniques: Organize, support and/or conduct workshops, meetings, presentations specific to the objectives of each, problem to be solve, and needs of the audience.
    • Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
    • Requirements Management: Plan, execute, monitor, and control any or all of the work associated with requirements elicitation and collaboration, requirements analysis and design, and requirements life cycle management.
    • Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
    • Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.
      • Bachelor's degree
      • Minimum of 5 years; experience in Business Analyst or related role
      • Excellent oral and written communications skills
      • Experience documenting user requirements (e.g., maintenance request or SOW)
      • Experience with requirement gathering, modeling, and testing of system integration ( e.g., APIs, Web Services)
      • Familiar with REST interfaces (POST, GET, Postman)
      • Understanding of basic HTML elements
      • QA Testing experience
      • Business Process Reengineering experience in Finance Industry
      • Willingness to participate in an on-call rotation
      • Experience leading 2+ end-to-end project implementations as a BA
      • Basic knowledge of web technology
        Preferred Experience:
        • Experience with System Development Life Cycle (SDLC)
        • Familiarity with the use of Agile principles and Scrum methodology
        • Prototyping / Screen Mockup or experience with design tools such as Balsamic, Proto IO or Draw IO
        • Creating/ updating Flow charts and sequence diagrams
        • Experience capturing requirements for web applications
        • Ability to write basic database queries (SQL) and understand data patterns
        • Basic understanding of Java technologies
        • Respond promptly and effectively to problems, projects, and tasks
        • Be organized, with ability to multi-task and prioritize multiple requests
        • Convey complex information in a timely and easily understood way to all levels of the organization
        • Demonstrate insight; make recommendations as opportunities arise
        • Be self-driven, motivated to help, and able to perform with moderate supervision
        • Maintain customer focus; keep the customer's and company's best interest in mind
        • Work well with abstract concepts. Be analytical. Solve problemsTargeted Compensation: $90,000 - $111,000INDCSLP#zip#LI-RemoteOur Company Values:To be successful in this role, Team Members need to be:
          • Positive by maintaining resiliency and focusing on solutions
          • Respectful by collaborating and actively listening
          • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
          • Direct by effectively communicating and conveying courage
          • Earnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:
            • Remain compliant with our policies processes and legal guidelines
            • All other duties as assigned
            • Attendance as required by departmentAdvice!We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
              P.S.We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Keywords: Credit Acceptance, Southfield , Senior Business Analyst, Enterprise Shared Services Team, Accounting, Auditing , Southfield, Michigan

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