Representative, Customer Service
Company: Race Winning Brands
Location: Southfield
Posted on: May 3, 2024
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Job Description:
Description: JOB SUMMARY:This position helps generate revenue by
obtaining orders, understanding customer's needs, solving problems,
providing technical information, and developing accounts. This
position will work cooperatively with technical inside/outside
salespeople and other members of the team to grow existing
customers and create new customers while increasing customer
satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES:Answer inbound
phone calls to aid current and prospective customers to
purchaseInitiate outbound calls to current and prospective accounts
to inform them of new products, promotions and purchasing
opportunities.Explain product features based on analyses of
customers' needs and on technical knowledge of product
capabilities, while providing solutions.Open customer accounts by
recording accurate information and obtaining needed documents for
verification to finalize account set up.Receive and process orders
from current and prospective customers via phone or EDI.Monitor the
status of orders and contact customers to assure they are fully
aware of any changes in the order fill rates, b/o's, ship dates and
payables from original order specifications.Answer customers'
questions about products, prices, availability, or credit
terms.Accurately and effectively manage all aspects of order entry,
invoicing and acknowledgements to customers.Maintain customer
records by updating account information where easily accessible by
teammates.Provide Professional Service Level regarding all verbal
and written communications with current and potential
customers.Meet or exceed customer expectations regarding delivery,
quality, and service.Obtain working knowledge of RWB's products,
services, manufacturing, and technical capability.Become well
versed in RWB's operating system to perform daily work functions
and assigned tasks.Maintain open dialog with all sales teammates,
making certain any issues/problems are completely explained and
resolutions found.Work with customers using problem resolution to
quickly address all RMA, billing, shipping, credit issues.Respond
to sales request from social media sites (Marketing support).Other
duties as assigned.PM21Requirements: Education:-- High School
Diploma and 5-10 years of customer care, or-- Bachelor's degree
with 0-5 years' experience Experience:Entry level technical sales
experience Computer Skills:-- Proficient in Excel, Word, and
email-- Ability to become proficient in company operating systems.
(ERP/MAS 500) Communication Skills:-- Exemplary interpersonal skill
in dealing with customers-- Detail-oriented and possess the ability
to follow through on issues-- Excellent communication skills (both
verbal and written). Must be able to communicate with both
management and non-management associates. What You'll Get:Eligible
for Medical, Dental, Vision Insurance as of Day OneEmployer Paid
Life and Disability InsuranceHSA with Employer Contributions401(K)
Retirement Plan with Company MatchEmployee Wellness and Assistance
ProgramsPaid Maternity/Paternity LeavePaid Time Off10 Paid Company
Holidays EEO Statement:Race Winning Brands provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristics protected by federal, state, or local
laws.PI320e0636d9e3-25660-32952217
Keywords: Race Winning Brands, Southfield , Representative, Customer Service, Sales , Southfield, Michigan
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